Help Center
Quick answers to the questions our customers ask most. Don't see what you're looking for? Reach out anytime.
Yes. Every OZIPCO order ships in sealed manufacturer packaging with traceable lot codes. We source directly from authorized suppliers and never repackage or relabel product.
Orders placed before 2:00 PM CST on a business day typically ship the same day. Most US customers receive their package within 2–5 business days via tracked carrier.
Yes — we offer free standard shipping on all US orders of $25 or more. Expedited options are available at checkout.
Absolutely. Our 12-pack and 24-pack boxes are priced for wholesale buyers, boarding facilities, and 4-H groups. For larger orders or custom quantities, contact us directly.
Stored in a cool, dry place (15–30°C / 59–86°F), our 1.87% apple-flavored paste typically remains effective for 24+ months from manufacture. Each tube is dated.
Our 6.08 g syringe is calibrated to treat horses up to 1,250 lb in a single dose. The plunger has clear weight markings. Always consult your veterinarian for special cases.
Yes, as long as we haven't shipped it yet. Email us at support@ozipco.us within 2 hours of ordering and we'll do our best to catch it before fulfillment.
Unopened, sealed product can be returned within 30 days of delivery for a full refund (minus return shipping). See our Return & Refund Policy for full details.
Currently we ship within the continental United States only. International shipping is on our roadmap — sign up for our newsletter to be notified.
It's the same apple-flavored formula barns have trusted for years. The vast majority of horses accept it without resistance, even picky eaters.
You'll receive an email with carrier tracking as soon as your label is generated. Tracking typically updates within 24 hours of shipment.
Email support@ozipco.us during business hours. We answer every message — usually within an hour.